Etech’s world facilities – Onshore, Nearshore, and Offshore, contain the abilities to customise the answer that greatest match all of your current demands. With Etech’s global outreach, Etech is often accessible to guidance your customers and produce regular Outstanding ordeals.
a gaggle of devoted leaders from the Get in touch with Middle field who will be captivated with producing a extraordinary big difference for our
About us Etech provides subsequent-era BPO alternatives. a world minority-owned small etech business, Etech has created and trademarked how to turn your data into strategic insights. Leveraging the strength of artificial as well as human intelligence Etech enhances schooling and coaching to focus on crucial behaviors building enhanced client experiences and shareholder worth. Etech launched in 2003 with only four hundred staff and just one Speak to center in Nacogdoches, Texas.
Etech is undoubtedly an omnichannel buyer engagement remedies supplier for several of the earth’s leading and most respected brand names. The encounter Etech has acquired throughout a variety of enterprise verticals permits us to constantly provide Excellent, personalized customer ordeals.
find out more lifetime At Etech Etech believes in Functioning really hard and enjoying really hard and strives to produce workforce come to feel empowered and assured in the job They may be carrying out.
At QEval, we’re focused on encouraging contact facilities increase their functionality as a result of crystal clear, actionable insights. Our functionality analytics stories give you a in depth breakdown of agent things to do, customer interactions, and operational bottlenecks, so you may make educated decisions that lead to measurable advancements. With QEval, you don’t just get experiences—you obtain the equipment and recommendations to act on them.
Etech’s revolutionary technological innovation methods and knowledgeable leaders understand your organization requirements and acknowledge the strategic insights your manufacturer should push benefits.
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Metrics like handle time, CSAT scores, resolution prices, and actionable insights are crucial to success in 2024. absent are the times of focusing entirely on phone volume. Now, it’s about digging into the quality of Every single conversation and driving real outcomes. able to take your contact Centre general performance to the next amount? Enroll at QEval University and ???? Listen to Shawndra’s entire insight here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
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The mix of care, have confidence in and Electrical power brought to the small business is what tends to make the tradition at Etech exclusive. Our CEO often states, “If we handle our people, the figures will handle themselves.”
improving your contact Middle’s performance doesn’t should be difficult. With QEval College, you’ll attain entry to crucial resources and coaching that supply precise, measurable enhancements in agent functionality.
fulfill Malisha, a shining star on our customer care workforce! From tackling tasks to having fun with fun workforce things to do, Malisha appreciates how to help keep the stability concerning work and Perform. Her good Mindset and staff spirit make her a Pleasure to work with.
A group of devoted leaders during the contact Centre marketplace who are passionate about creating a impressive variation for our
Here's just some important features of what we provide: ✅ in depth insights into agent functionality as a result of extensive analytics